What are the limitations of New Box View and any workarounds available?

Unfortunately, there are some current limitations which exist within New Box View (NBV). We can only apologise for these as we were forced to move away from Crocodoc and did not choose to go to New Box View. We have reported all of the below limitations and issues to Blackboard.

This page details those limitations and known workarounds. It is being updated as issues are resolved.

Staff are unable to edit comments that they make

Staff can delete comments and re-add them but cannot edit them. Note that also unfortunately you cannot select comments you have made previously to copy and paste them into the new comment.

Highlighting words using Internet Explorer 11 or Edge sometimes leads to the whole rest of the page being selected

This happens sometimes when using IE11, however other times it works fine. Two workarounds include using Chrome as your browser, and selecting text from the end of the selection to the beginning of the selection.

Box View does not always load correctly on Macs, in particular when using Safari, and displays a grey box instead of the submission

Both staff and students may encounter a grey box in place of the submission when using Safari browser. Chrome or Firefox should display Box correctly. Someone has provided instructions on what security settings to change in Safari in order for it to work.

New Box View supports preview on a wider range of files than it supports annotations for

Thus you may be able to view some file types but not add highlights/comments. Annotations can be made on PDF, PPT, PPTX, DOC, and DOCX, whilst ODT files are an example of a file that will preview but not support annotations. Find out more information. Workarounds include specifying expectations around what file formats students must use in assignment instructions. Downloading files that don't support annotations to Word and using Word's tools to annotate may also be an option.


Resolved issues

The following issues are now resolved:

Students and staff are unable to download work with annotations on it

Staff or students get a message the first time that a file is opened in New Box View which says it is converting and please wait X seconds

Drawing mode - using Save can mean that further drawings are not saved or drawings just do not appear

Unable to see the options to leave highlight-style comments using Internet Explorer 11 sometimes

In Windows 10, when using a device with a touchscreen, on some browsers you cannot click Post when adding a highlight style comment

Some special characters such as apostrophes and quotation marks do not display correctly in annotation comments

Line breaks do not appear as new lines in the comments when displayed to users

Box View requires you to click in the comment space before typing

Box showed students a box to add to comments when it wasn't supposed to (the box didn't work anyway)

The Grader app displays an error message that it cannot load the file and nothing is displayed (Instructor app should work now with Box too)

Drawing type annotations are not possible

Annotations are not possible on Excel files

If students submit a Word document with a graph in it, any decimal places in the graph do not display correctly

Files submitted on 5 January or later (possibly some which were submitted earlier too) should now display graphs with decimal places correctly. Note that documents with graphs submitted in December 2017 will still display the graph incorrectly as the incorrect version is cached.

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